Features of the activities of such firms.
As it may seem at first glance, everything looks simple. But it should be borne in mind that this is just the upper part of the iceberg, since the customer does not notice the main part of the activity.
It is necessary to look at the work of such an organization from the point of view of an ordinary man in the street. When contacting a travel agency, the customer tells about individual preferences (desired location, interests, vacation planning time, budget size). As for the manager, he, first of all, asks leading questions in order to gain the best understanding of the client’s wishes. Upon completion of the communication in the “question – answer” mode, the master offers the customer to use one of several options (this applies to the choice of direction, state, hotel, etc.). He gets acquainted with each of them and makes the final choice based on the advice of the manager. More information about how travel companies work can be obtained on the Rainbow of Life portal.
After the final decision is made, an agreement on the implementation of a tourist product is signed. The customer pays the amount of money specified in the security. Shortly before departure, the client is given a set of documents that are needed for the trip. These include insurance, tickets, and vouchers. On a particular day, a person goes on a trip in accordance with a previously purchased ticket.
What else does a travel agency do?
With all of the above, the obligations of the firm under the contract are coming to an end. A tourist goes somewhere, and there the tour operator is responsible for the quality of the services provided. He or his representatives provide a safe flight to the destination, transfer from the airport to the hotel, accommodation and meals at the hotel, as well as issue medical insurance, etc. But if a travel agency is worried about its own customers and wants them to cooperate with it on an ongoing basis, then information support is active until tourists return home. The travel agent notifies customers of any adjustments to the departure time, provides assistance in resolving issues with insurance. Sometimes they are interested in people’s opinions about the past vacation.